Privacy Policy

Sri Lalitha Enterprises Industries (P) Limited ("we", "our", or "us") operates the following mobile applications: Sri Lalitha Consumer, Sri Lalitha Distributor, and Sri Lalitha Delivery (collectively, "the Apps"). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you use any of our Apps. Please read this policy carefully before using the Apps.

1. Information We Collect

The following information may be collected depending on which App you use and the features you access:

• Phone Number: Used for account registration and OTP-based login to verify your identity.
• Name: Your name, collected during registration or profile setup and displayed on your account.
• Email Address: Collected if you choose to provide it in your profile settings.
• Business Profile Information (Distributor App): Business name, address, GST number, and other business details provided when setting up your distributor account.
• Delivery Address (Consumer App): Your saved delivery address(es), including full address details and labels (e.g., Home, Office), used to determine delivery eligibility and route orders to the nearest serving hub.
• Real-Time Location Data (Consumer & Delivery Apps):
  • In the Consumer App, with your permission, we collect your current device location to determine the nearest serving hub, validate delivery address accuracy, and calculate delivery eligibility and pricing for your address.
  • In the Delivery App, while you have an active delivery assignment, the App continuously collects your device's GPS coordinates and sends them to our server to track delivery progress and provide accurate ETAs to customers. Location tracking is only active during active delivery assignments and stops when all assignments are completed or cancelled.
• Return Request Photos: When submitting a return request, you may attach photos of items using your device's camera or gallery.
• Device Information: Device type, operating system version, and a unique device identifier, used to ensure app compatibility and performance.
• Authentication Tokens: Access and refresh tokens are stored securely on your device using encrypted storage to maintain your logged-in session and authenticate API requests.

2. How We Use Your Information

The information we collect is used to:

• Create and manage your account with phone-based authentication.
• Process, fulfill, and track orders placed through the Consumer App.
• Manage orders, inventory, daily stock, and returns within the Distributor App.
• Assign deliveries and track delivery progress in the Delivery App.
• Determine delivery availability and accurate pricing based on your location and the nearest serving hub.
• Provide real-time delivery tracking and accurate ETAs to customers.
• Manage your saved addresses and apply coupon or promotional codes.
• Coordinate delivery partners and manage hub-level operations.
• Respond to your support requests and resolve issues.
• Detect and prevent fraudulent activity, unauthorized access, or misuse of the platform.
• Comply with applicable legal and regulatory obligations.

3. Information Sharing

We do not sell your personal information. Your information may be shared only in the following circumstances:

• Order Fulfillment: Your name, contact number, and delivery address are shared with the assigned delivery partner and distribution hub to fulfill your order (Consumer App).
• Delivery Operations: In the Delivery App, your name, contact number, and live location during an active assignment may be shared with the customer to facilitate smooth delivery handover.
• Distributor Operations: Order, inventory, and return information is shared within Sri Lalitha Enterprises' internal teams and with relevant delivery partners to coordinate fulfillment and returns.
• Service Providers: We may share information with third-party service providers assisting us in operating the Apps, such as hosting and SMS/OTP service providers, under strict confidentiality obligations.
• Legal Compliance: We may disclose your information if required by law, regulation, or a lawful governmental or judicial request.
• Protecting Rights: We may share information to investigate, prevent, or take action against illegal activities, fraud, safety concerns, or violations of our terms of service.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted data transmission (HTTPS/TLS) for all communication between the Apps and our servers.
• Secure encrypted storage for authentication tokens stored on your device.
• Role-based access controls restricting who within our organization can access your data.

While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information as follows:

• Account Data: Retained as long as your account is active. Upon account deletion, your data is removed in accordance with our retention schedule, subject to legal obligations.
• Order & Transaction Data: Retained for a minimum period as required by applicable tax, commercial, and accounting regulations.
• Location Data (Delivery App): GPS location data collected during active delivery assignments is retained only for the duration of the assignment and deleted shortly after the delivery is completed or cancelled.
• Return Request Photos: Retained as part of the return record for a minimum period as required by applicable regulations.

You may request deletion of your account and associated data by contacting us at sales@sleipl.com, subject to legal retention requirements.

6. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your personal information, subject to legal retention obligations.
• Withdraw permissions granted to any of the Apps (such as camera, gallery, or location access) at any time through your device settings. Note: disabling location access in the Delivery App may affect your ability to receive or complete delivery assignments.

To exercise these rights, contact us at sales@sleipl.com.

7. Location Permissions

Location access across the Apps is used as follows:

• Consumer App: Your current location is used to determine the nearest serving hub, validate delivery address accuracy, and calculate delivery eligibility and pricing for your address.
• Delivery App: The App collects and transmits your location in the background while you have an active delivery assignment, to provide real-time tracking to customers and our operations team. Location data is not collected when you have no active assignments.
• Distributor App: The App displays the last known location of delivery partners on a map — this data is received from delivery partner devices, not collected from the distributor's device.

You can manage location permissions at any time through your device's app settings.

8. Camera & Photo Permissions

Camera and gallery access is used solely for the following purposes, depending on the App:

• Uploading a payment QR code image for your business profile (Distributor App).
• Attaching photos to return requests when submitting a return (Consumer and Distributor Apps).

Camera and gallery access is never used without your explicit action within the App.

9. Children's Privacy

The Apps are not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without verified parental or guardian consent, we will delete that information as soon as possible.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be effective when the revised policy is posted in the App. We encourage you to review this policy periodically. Your continued use of any of the Apps after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Sri Lalitha Enterprises Industries (P) Limited
Email: sales@sleipl.com